Other important information
U.S. Facilities are managed by our Partners
Blue Cross Blue Shield Network
If you have one of the cards below you have access to the Blue Cross Blue Shield network You can access a full directory of providers in the U.S. via www.bupaglobalaccess.com
Effective January 2015, Bupa Global formed a strategic partnership with the Blue Cross Blue Shield Association (BCBS). This strategic partnership grants Bupa Global/BCBS international customers access to the Blue Cross Blue Shield network, the largest healthcare provider network in the U.S.
Access to the Blue Cross Blue Shield network is supported by GeoBlue, which is 49% owned by Bupa and an independent licensee of the Blue Cross and Blue Shield Association2. GeoBlue provides an array of tools and services for coverage in the U.S., including processing customers’ medical claims and providing customer support.
Blue Cross Blue Shield GeoBlue card holders also have access to Bupa Global’s U.S. discount pharmacy programme in connection Universal Rx3 please see www.bupaglobalaccess.com/pharmacy for full details.
Remember, all treatment in the U.S. must be pre-authorised and access to this network is subject to the terms and conditions of your policy. Please check the conditions of your policy by logging into your online area or call your customer service centre using the contact number provided on your insurance card.
If you are not in possession of the card shown above, information about your provider network can be accessed here: http://bupa.omhc.com
If you are unsure which network you are able to access please contact us via the number on your insurance card.
If you have had a treatment in the U.S. and have paid the provider, you should submit your claim online via your online area or through your customer service representative
1 GeoBlue is the trade name for the international health insurance program of Worldwide Insurance Services (WIS), an independent licensee of the Blue Cross and Blue Shield Association.
2Bupa Global is a trade name of Bupa, an independent licensee of Blue Cross and Blue Shield Association, an association of independent BlueCross and BlueShield Plans. Restrictions and limitations apply in some areas. For more information, visit bupaglobalaccess.com. The Blue Cross Blue Shield Association is an association of 36 independent, locally operated Blue Cross and Blue Shield companies. Blue Cross Blue Shield Global is a brand owned by the Blue Cross and Blue Shield Association.
3Universal Rx is an independent company, separate from GeoBlue and Bupa.
To find out if this facility is included in your cover, take a look at your plan’s details by logging into your online area or contact your customer service centre using the number on your insurance card.
Our network of medical facilities offers cashless settlement for in hospital and day-case treatment, and in some cases also for out-patient treatment. Please contact the number on your insurance card for pre-authorisation of in-patient and day-case treatment.
Bupa Preferred Provider
A Bupa Preferred Provider is any provider of healthcare services which has satisfied the requirements of the Bupa Global Hospital Quality Programme as well as signed our standard provider agreement. The provider will accept direct settlement of bills for eligible treatment from Bupa Global for in-patient and in many cases also for out-patient services. Customers will only need to pay any deductible or co-insurance included on their policy, or for any incidentals not covered under their policy.
Our standard provider agreement requires hospitals to comply with the World Health Organisation safe surgery checklist and guidelines on hand hygiene, as well as to report core quality indicators such as clinical complaints and incidents.
All of the providers listed in our Facilities Finder have agreed to work with Bupa Global, and will accept direct settlement of in-patient bills, and in many cases also for out-patient services.
The Bupa Global Hospital Quality Programme-Quality Assessed
The Bupa Global Hospital Quality Programme has been developed together with Joint Commission International (JCI), one of the world’s leading bodies for international healthcare accreditation.
The Bupa Global Hospital Quality Programme operates a review of clinical services provided by a hospital as well as areas such as patient safety, clinical governance and risk systems, infection control, medication management, leadership and staff to confirm that they meet international standards.
We want our customers to have the best possible experience when accessing hospital care. That’s why we have designed a system of assessing the key hospitals and clinics where our customers access care worldwide. The Bupa Global Hospital Quality Programme evaluates medical facilities based on a number of defined criteria. Want to find out more about the programme?